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Customer service

 

Individual advice.
Our customer service team is made up of knowledgeable and experienced forklift specialists who are available to provide advice and support over the phone.
This is particularly advantageous for fitters and managers when identifying technical replacement parts as it allows us to offer fast support for upcoming repairs.

The best package for customers.
Our team uses digital platforms and channels to assist customers with product searches, advice, or the integration of inventory management and ordering systems.
This allows us to offer the best individual solution for workshops and service teams, increase efficiency, and support our partners in their daily work both online and offline.

 

 

Logistics

 

Fast and reliable delivery.
We supply our customers in Germany and across Europe with high-quality replacement parts from our modern central warehouse. We work on the principle that all customers are equal,
but every customer is different. All of our customers have a right to fast, reliable delivery at fair prices, regardless of the size and value of their order.

Orders received in the afternoon will be with the customer on the morning of the next working day, either at the workshop or directly at the service vehicle.
In addition to excellent product availability and reliable delivery, the rapid supply of all items required for repairs is the key to making our work a success.

Quality across Europe.
We are continually expanding our range and offer original parts, replacement parts from leading OEM suppliers and high-quality identical parts. We purchase our products from sources
that meet our quality and price requirements. This global sourcing strategy means that we are able to offer our customers one of Europe’s leading replacement parts ranges.